ISLAND Outsourcers has been awarded the 2013 Employer of the Year by the Montego Bay Free Zone company for the highest percentage staff growth at 171 per cent for the year.
The firm has become a major business process outsourcing provider, offering services to both local and international clients, since starting operation in Jamaica in June 2012.
Yoni Epstein (right), founder and CEO of Island Outsourcers, receives the Montego Bay Free Zone 2013 Employer of the Year Award from industry minister Anthony Hylton. (PHOTO: ACEION CUNNINGHAM)
It started with five employees and now employs approximately 165 workers across two countries with further anticipated expansion and growth.
Yoni Epstein, founder and CEO of Island Outsourcers, expects the company to ascertain a further triple-digit growth in the 2014 calendar year, among rapid changes and expansion in operations both locally and regionally.
“Our expansion locally and regionally rests solely on the pillars of robust infrastructure, experienced management team and qualified frontline professionals, which builds the solid foundation enabling our organizational success in delivering services at a bigger scale and to a wider market,” Epstein said.
“Our growth as a group has been significant in the Caribbean region, taking our two sites into consideration, and we therefore seek to increase that growth further in 2014,” he added.
Island Outsourcers recently established a customer support centre located in Freeport, Grand Bahama. The first phase of the Grand Bahama operation was launched in November 2013 with 65 personnel providing inbound and outbound customer service and telesales services.
The Montego Bay location is currently being retrofitted to represent the recent addition of a new brand, ITEL BPO, bringing a sense of brand identity to those working on specific accounts. Additionally, Island Outsourcers has acquired an added 5,500 square feet at the Montego Bay Free Zone to accommodate new clients starting the first quarter of 2014. The BPO firm intends to tap into available funding sources geared towards financing the expansion of operations within the local ICT/BPO industry, thus developing its own ICT/BPO space as well as to further expansion in Grand Bahama.
According to various industry estimates, the BPO industry is growing rapidly and so are the opportunities in the sector. As such, Island Outsourcers said it is positioning its operations to embrace these opportunities.