Training and development is a huge part in managing a successful campaign. We have a 6 point training & development plan:
- Voice & Accent
- Soft Skills
- Process Training
- Phone TIme & Nesting
- Ongoing Assessment & Certification
We also have a full serviced Quality Assurance team and system that monitors & scores calls for the benefit of coaching & development. Our Quality Assurance system allows for our Business Unit Supervisors & Trainers exactly where to focus their energy to develop & grow our agents hence growing our clients business and increasing their bottom line.