Our Training & Development Programs

Training and development is a huge part in managing a successful campaign.  We have a 6 point training & development plan:

  1. Induction
  2. Voice & Accent
  3. Soft Skills
  4. Process Training
  5. Phone TIme & Nesting
  6. Ongoing Assessment & Certification

We also have a full serviced Quality Assurance team and system that monitors & scores calls for the benefit of coaching & development.  Our Quality Assurance system allows for our Business Unit Supervisors & Trainers exactly where to focus their energy to develop & grow our agents hence growing our clients business and increasing their bottom line.