We provide inbound & outbound services for a number of high level brands in the automotive industry. Our agents are certified be each brand we represent so that the cultural alignment of each brand is there.
We provide very high level and granular level reporting to these brands:
- Standardized Reports
- Standardized Reports
- Customized Reports
- Automated Reports
- Drill Down Reporting
- Agent Statistics Tracking
- Incentives Tracking to Agent Level
- Sales Program Analytics
- Loyalty Program Analytics
- CSAT Tracking and Analytics (Customer Experience)
- Convenient, anytime access
- Archived reporting information enables analysis
- Multiple reporting formats available
- Reporting consistency
- Search function options
- Historical trending: site and agent