There are consistent savings across industries that outsource non-core business processes, allowing these firms to become more agile in responding to market changes in their respective enterprises. Outsourcing not only saves money for the clients, but also allows them to focus on their core competencies.

The BPO industry is well suited for businesses located in the United States, the United Kingdom and Canada, due to their proximity to Jamaica, a premier location that not only offers supreme, nearshore services but also a leading destination that presents an exciting opportunity to enjoy the tropical weather, white sand beaches, and pristine sea of a beautiful island nation.

“The Jamaican BPO industry is well suited for businesses located in the United States, the United Kingdom and Canada, due to their proximity to Jamaica, a premier location that not only offers supreme, nearshore services but also a leading destination that presents an exciting opportunity to enjoy the tropical weather, white sand beaches, and pristine sea of a beautiful island nation!”

Jamaica boasts an educated workforce with an able and energetic work ethic far surpassing that of all other countries. The labor force is comprised of individuals who are polished, professional, hospitable, and who have excellent communication skills. As the closest and largest English-speaking island to the United States, and part of the former British West Indies, Jamaica offers both cultural and economic advantages.

The island dialect is well received by the end users who generally have a favorable reaction to the friendly, intelligible Jamaican accent. An even more compelling factor is the center’s geographic location in Jamaica. The Montego Bay area boasts the lowest costs for operation of a call center in the entire English-speaking Caribbean. Wages in Jamaica for call center employees are approximately 40% to 60% lower than in the U.S., and comparable to India and China.

Jamaica offers yet another benefit for North American companies looking to outsource their non-core business processes. Unlike call centers on the other side of the world, Jamaica is in line with the Eastern Time Zone, easily handling all call traffic throughout the US business day without need for off-shift hours.

Recently, there has been a trend toward moving outsourced operations to areas that are in time zones closer to the standard workday of US business operations since the initial push to India and Asia. Due to our close proximity to the US, most clients can visit Island Outsourcers within two to four hours by plane. Montego Bay, Jamaica’s Second City, welcomes over 3 million people per year to its shores. Therefore, there are many direct flights to our offices from a number of major cities in the U.S., Canada and the UK.