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Island Outsourcers manages Contact Center and Back Office operations in a variety of industries. Our experienced management team ensures that consistent world-class service levels are upheld.

Our core management team is comprised of experienced and committed individuals with over 25 years of engagement in the service sector. We have distilled and integrated 4 Y‘s that effectively drive our service delivery to clients: QualitY, IntegritY, ReliabilitY and FamilY. Our hiring process is highly focused on identifying, selecting and retaining an exceptionally driven talent base of agents, back office workers and support staff who are passionate about care.

The relationship between Island Outsourcers and each of our BPO clients is managed with both confidentiality and independence. Our commitment to individual attention to the end consumer ensures that your brand perception remains top-of-mind. Our management philosophy is crafted around a specialization practice to further ensure the highest level of service delivery and client enchantment.

“The relationship between Island Outsourcers and each of our BPO clients is managed with both confidentiality and independence.”

In addition to our experienced team and our care-centered management ethic, our Jamaica Nearshore location in the Montego Bay Freezone offers a compelling advantage when compared to other Caribbean and Central American markets. Corporate buyers and independent research firms consistently give Jamaica high scores for its superlative service, competitive costs, U.S. cultural alignment, and ease of direct travel access from most international gateways. In short, Island Outsourcers is ideally located to accommodate your visits with minimum travel hassle.

We understand the high levels of stress and demands defining the lives of many American consumers in these times of economic uncertainty. By utilizing our standout services, you will discover that our approach to care and our commitment to quality delivery is an ideal fit for your organization. We invite you to give us the opportunity to serve you and your customers.