Island Outsourcers Officially Opens in Grand Bahama

AUDIO) Bahamas Minister of Tourism’s remarks at Island Outsourcers official opening
By The Bahamas Weekly News Team
Jan 11, 2014 – 8:55:09 AM

Freeport, Grand Bahama Island – The Jamaican-based company, Island Outsourcers officially opened the first phase of their call centre on Thursday, January 9, 2014 at Trehl Plaza on West Atlantic Drive in downtown Freeport. On hand for the opening was the Rt. Hon. Perry G. Christie, Prime Minister of the Bahamas and the Hon. Obie Wilchcombe, Minister of Tourism, along with other government officials and Grand Bahama business persons. is pleased to present the unedited speech delivered by Hon. Obie Wilchcombe at the ceremony who said in part; ” We can cause this call center to become an entrance to The Bahamas and change this entire complexion of this island of Grand Bahama and certainly of our commonwealth…Freeport can finally achieve the objectives that were set out many many many years ago; that it can become a center for business, particularly offshore business and certainly for tourism…in our own country we have Bahamians who can adapt very very quickly, learn and be able to fulfill the professionalism that’s required.”

Audio direct link is HERE.


About Island Outsourcers & itel-BPO Solutions

Island Outsourcers/itel-BPO Solutions is one of the Caribbean’s most dynamic business process outsourcing service providers. It operations began in Jamaica in June 2012 with a subsidiary operation established in Grand Bahama in November 2013. A private owned venture, Island Outsourcers/itel-BPO Solutions manages contact center and back office functions for local and US based companies. Island Outsourcers/itel-BPO Solutions specializes in inbound/outbound sales and customer service, data entry, quality assurance management and back office support services.

Island Outsourcers/itel-BPO Solutions has expanded and diversified its solutions and services over the past year with the launch of its sister brand in October 2013, itel-BPO solutions. Under the itel-BPO solutions division, the entity has expanded its range of solutions and support services to include the telecoms, online retail, utilities, health insurance, and medical industries. The Island Outsourcers brand has deepend its focus on the travel and tourist industry which comprises rent-a-cars, airlines, hotels, sales and reservations.

Island Outsourcers services and solutions are delivered through a set of standardized best practices and sophisticated technologies by a highly skilled workforce of approximately 200 employees supporting customers in the Caribbean and North America with two centers. Island Outsourcers build its outsourcing excellence on the premise of its core values – the 4Y’s:

•Quality: the executive team prides itself in selecting the right people, providing them with the highest standards of training and empowering them to work effectively on or off script. Island Outsourcers maintain a 1:12 supervisor to agent ration so as to ensure the best quality and service standards are maintained.

•Integrity: each client relationship will be independent of each other for confidentiality, security and efficiency; individual attention will satisfy the client knowing that their product is never sacrificed.

•Reliability: Island Outsourcers uses the most robust network and telephony equipment to maintain its current 99.99% up time. Our team is also reliable and ready to provide exemplary customer service and meet all service level agreements.

•Family: we pride ourselves by treating our team members and our clients like family